Processing time: Standard processing time is 3-5 business days (sometimes shorter if we are less busy). Sometimes not all apparel is in stock when you order, thus it takes 3-5 business days. Non-apparel items (mugs, can coolers) usually process more quickly. Processing normally begins the DAY AFTER you order.
Shipping time: After your order is processed, we ship it via USPS First Class unless you selected a Shipping/Processing Upgrade (see below). We ship from Michigan, so depending on your distance from us, your order will normally arrive 3-4 business days after it ships.
Shipping/Processing Upgrades: If you need your order faster, we offer 3 shipping options: FAST, FASTER and FASTEST. You can see the price of each upgrade in your cart before you check out. FAST: Ships PRIORITY w/NORMAL (3-5 Business Day) Processing (add'l $5 for one item, $2.75 for ea. additional item); FASTER: Ships PRIORITY w/1 Business Day Processing (add'l $15 for one item, $2.75 for ea. additional item); FASTEST: Ships OVERNIGHT w/1 Business Day Processing (add'l $25 for one item, $2.75 for ea. additional item).
Remember, weekends and holidays do not count as business days.
After you order, Etsy will send you a confirmation email which states when you can expect your order to ship.
WHAT BRAND OF APPAREL DO YOU USE?
Normally, we use the brands listed below. Sometimes we will substitute a different brand if time is of the essence.
Onesies & Toddler Tees: Rabbit Skins; Unisex Shirts: Gildan; Tank Tops: Next Level; Womens Shirts: Bella+Canvas or Next Level (sometimes Gildan); Hoodies/Sweatshirts: Gildan.
CAN YOU HELP ME WITH SIZING?
For most listings, the last image shows a sizing and color chart. Please refer to this chart before ordering, because normally we do not accept returns due to sizing issues.
All of our apparel is true to size, except for toddler tees which run a size small, so we recommend you order a size up. Gildan unisex tees are loose fitting. Women's apparel is form fitting but still true to size.
Longer shirts are available for most sizes, but cost extra. Please email us if you would like an Extra Long shirt.
CAN I CUSTOMIZE AN ITEM?
Most apparel can be customized. Just leave a note with your order, or message us before you order if you have a question. If the customization is extensive, a small upcharge may apply.
CAN I SUBSTITUTE A UNISEX SHIRT WITH A V-NECK OR WOMEN'S SHIRT?
Yes, just leave a note with your order. A subtitution may require more time to process.
CAN I HAVE A LONG-SLEEVE ONESIE INSTEAD OF A NORMAL ONESIE?
Yes, in some colors, but there may be an up-charge. Please contact us before ordering.
CAN I MIX AND MATCH ITEMS IN APPAREL SETS?
Yes, you can have all onesies, all adult shirts, all toddler tees or any combination of shirts, onesies & toddler tees.
DO YOU SHIP INTERNATIONALLY?
Most apparel ships internationally. Normally mugs do not ship internationally because they're expensive to ship, but contact us for if you would like a quote.
WHAT IS YOUR RETURN POLICY?
Normally, we only accept returns if we made a mistake, for example if we sent you the wrong size, design, etc., or if the item is defective in some way (broken snap, hole, stain, etc.). Please make sure you check the sizing chart on the listing before ordering.
IF YOU LOVE YOUR APPAREL, PLEASE FEEL FREE TO POST ANY PHOTOS ON INSTAGRAM AT 313_APPAREL. THANK YOU IN ADVANCE!
PLEASE DON'T HESITATE TO EMAIL US WITH ANY QUESTIONS. WE USUALLY RESPOND QUICKLY!